Who We Are
Founded in Century City in 2010, MFA began its journey in partnership with Old Mutual, delivering exceptional contact centre services. The business later expanded to Port Elizabeth and East London, operating over 350 seats across two locations and continuing to provide high-quality, scalable customer engagement solutions.
In 2019, we streamlined operations into our Cape Town headquarters — a strategic move that positioned us to remain resilient and agile through the challenges of the COVID-19 pandemic.
Today, we proudly operate from a state-of-the-art, 250-seat facility in Century City, with the capacity to scale up to 600 seats. Our team of 150 permanent staff ensures continuity, consistency, and quality of service. We invest in our people so they can take care of our clients and their businesses — because permanent employment not only fosters accountability but also contributes meaningfully to job security and economic stability.
Our long-term vision? A world-class, 2,000-seat BPO operation serving clients across the globe.
Our Philosophy
We’re not just a contact centre — we’re an extension of your brand.
At MFA, we combine deep industry experience, cutting-edge systems, and a passionate, high-performance team to help our partners drive real results.
We care deeply about the growth of both our clients and our people — that’s what makes us different.
Leadership & Culture
We’re proudly owner-led, with a hands-on leadership team and a vibrant culture that attracts top talent and fosters innovation.
Our subject matter experts bring a wealth of experience, energy, and accountability to every client engagement.
Our commitment to a people-first culture ensures consistently excellent client experiences.
Experience
Our experience, infrastructure and ambitious determination to be the best, allows for an eclectic offering on all business campaigns whether it be the demand for inbound services for a small national corporation, data-clearing services, outbound sales delivery, debt-collecting, or qualitatively servicing a specialised customer retention programme on all spectrums for an international conglomerate.
Armed with the doggedness to go above and beyond in impressing our employers, we will consider all avenues possible to surpass our clients’ professional expectations placed on us.
The visionary seed, first planted by its founder in 2008, who originated from humble beginnings with a handful of staff in a small office has now sprouted to a complement of just under 200 members located in two national offices. Our current capabilities of speaking over 5 different languages, equipped with state-of-the-art infrastructure, 1st world strategic management involvement has levelled the playing fields to make MFA an international player in the BPO arena and will soon bring to fruition its medium term goal of housing 2000 call centre seats operating at optimum efficiency.
Four Reasons to Work with Us
Experience
Making us truly professional is our ability to maximize our experience to best serve your needs.
Quality
To us quality is only quality, when YOU truly witness the difference in your business because of us.
Knowledge
The knowledge we’ve learnt has brought us to where we are, the knowledge we are learning will launch us to where we want to be.
Process
Process in the business of Business Processing is key, we have mastered the process that makes us leaders in our field.